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How to Contact Us

The Manchester City FC Online Shop is operated under licence by Kitbag Limited.
You can write to us at any time using the address below:

Manchester City Online Shop
c/o Kitbag Ltd
Greengate
Manchester
England
M24 1FD


Customer Services
Order Hotline
Returns and Refunds


Customer Services

Please feel free to call our Customer Service line, where you will be able to speak to a member of the Customer Services team about any query you may have.

+44 (0)161 444 1894 (option 3)

Our team are currently available between:
Monday to Friday 8am - 10pm
Saturday and Sunday 9am - 4pm
Christmas Eve 8am - 2pm
Christmas Day CLOSED
Boxing Day CLOSED
New Year's Eve 8am - 3pm
New Year's Day

Alternatively, you can send enquiries regarding your order or products via email to:
customer.services@shop.mcfc.co.uk. We will endeavour to reply to your email within 48 working hours of receipt.


Order Hotline

If you prefer, you can place your order by phone. Please have your payment details ready.

+44 (0)161 444 1894 (option 3)

Our team are currently available between:
Monday to Friday 8am - 8pm
Saturday and Sunday 10am - 4pm

Click here to read about placing orders


Returns and Refunds

For returns and refunds please contact:

+44 (0)161 444 1894 (option 3)

Manchester City Online Shop Returns
PO Box 210
Manchester
M24 1YN
United Kingdom

Click here to read about our returns and refunds