The Official Manchester City FC Online Shop at www.mcfc.co.uk/shop is operated under licence by Kitbag Limited.
This page gives details of how you can contact us - please use whichever method is most convenient.
If you prefer, you can place your order by telephone.
Call us on the number below - please have your payment details ready.
The Telephone Orders line is currently available from 8am – 8pm, Monday to Friday, 9am - 4pm Saturday and Sunday.
1. Within the UK Phone +44 (0)161 444 1894 (option 3)
2. Outside the UK +44 (0)161 444 1894 (option 3)
Contacting Us by Telephone
Please feel free to call our Customer Service line, where you will be able to speak to a Customer Services representative about any query you may have. Our representatives are currently available between 8am - 10pm Monday to Friday, 9am - 4pm Saturday and Sunday except as follows: -
Christmas Eve - 8am - 5pm
Christmas Day - Closed
Boxing Day – Closed
New Year’s Eve – 8am – 3pm
New Year’s day – Closed
Bank and other Public Holidays in England 10am – 4pm
1 Within the UK 0161 444 1894 (option 3)
2 Outside the UK +44 (0)161 444 1894 (option 3)
Contacting Us by Email
We will endeavour to reply to your e-mail within 48 hours of you writing to us. Email enquiries regarding your orders, or products to firstname.lastname@example.org.
Contacting Us by Post
You can of course write to us at any time using the address below:
The Official Manchester City FC Online Shop
c/o Kitbag Ltd